Creckex believes your personal data belongs to you. On this page, we clearly explain how your information is collected, where it goes, and how it is kept safe.
This Privacy Policy applies to all users of the creckex.bet website and its associated mobile app. By continuing to use the platform, you are deemed to have accepted this policy.
Creckex is one of Bangladesh's most trusted online gaming platforms. We understand that you share your personal information with us in good faith – honouring that trust is our foremost responsibility.
In this privacy policy, we are fully transparent about what data we collect, why we collect it, how it is used, and what rights you have over your information. No hidden clauses, no ambiguity.
Creckex complies with international data protection standards (following GDPR principles) as well as applicable local regulations. Our privacy policy is designed at all times to safeguard the interests of our members.
All your data is protected with 256-bit SSL encryption, completely blocking access by hackers or any third party.
Your personal information is never sold or shared with any marketing companies.
You can view, update, or delete your information at any time.
No data is retained beyond what is necessary. Information is automatically deleted after the specified retention period.
Your data is stored on secure servers. No data transfers are made to unauthorized countries.
No marketing messages are sent without your consent. You can unsubscribe at any time.
Creckex only collects information that is genuinely necessary to provide our services. We do not ask for anything beyond what is needed.
We never collect or store your password, bank PIN, or OTP. If anyone asks for this information, it is fraud.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity & Age Verification | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Notifications & Support | Yes | |
| Payment Information | Transaction Processing | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Betting History | Legal Obligations & Dispute Resolution | Automatic |
Creckex uses your information only for specified purposes. It is never used beyond the purpose for which it was originally provided.
Data may be disclosed as required by a regulatory authority or by court order. In such cases, we do not share any information beyond what is legally required.
Our data usage transparency score:
Creckex does not sell or rent your data. It may only be shared in the limited circumstances below:
Payment gateways (Mobile Pay, Nagad, bank), KYC verification services, and server hosting providers may receive limited data – strictly for their designated functions. These partners are bound to comply with Creckex's privacy policy.
Data may be disclosed in response to a court order or a lawful request from a law enforcement authority. In such cases, we always verify the legitimacy of the request.
In the event of a business merger or acquisition, your data may be transferred to the new entity. You will be notified in advance if this occurs.
Outside of the three cases above, your information is never shared with any third party — that is Creckex's commitment.
Creckex uses cookies on its website to improve service quality and make your experience smoother.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
Creckex does not use any third-party tracking or advertising cookies.
To protect your privacy, Creckex employs the highest security standards in the industry – demonstrated not just in words, but in our technology.
In the event of a security breach, affected members will be notified within 72 hours and prompt steps will be taken to resolve the issue.
As a Creckex member, you have full rights over your personal data. Your rights are outlined below:
The right to know what personal information we hold about you.
The right to correct inaccurate information.
Request to delete data after account closure.
The right to object to the use of your data for specific purposes.
The ability to download a copy of your personal data.
Request to temporarily suspend specific processing activities.
To exercise these rights support@creckex.bet-. We will do our best to respond within 30 days.
Creckex services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
If we have reason to suspect that an account belongs to a minor, we will immediately close that account and delete all associated data.
If you know of a minor using Creckex, please report it to support@creckex.bet immediately.
The Creckex platform may occasionally reference third-party services (such as payment gateways). These services have their own privacy policies and are not under Creckex's control.
When using payment gateways (Mobile Pay, Nagad, Rocket), your information is processed directly through their own security systems. Creckex never sees or stores your bank or mobile banking PIN or password.
Creckex does not retain any data longer than necessary. Retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML/KYC Regulations |
| Support Contact | 3 Years | Dispute Resolution |
| Log Files | 1 Year | Security Analysis |
| Marketing Preferences | Until Unsubscribe | User Preferences |
Once the designated period has elapsed, your data is permanently and securely deleted.
Creckex may update this Privacy Policy from time to time due to business changes or legal requirements. For significant changes:
Keep notifications enabled so you are immediately informed of any changes to the Privacy Policy.
For any privacy-related questions, requests, or complaints, please reach out to us directly. Our dedicated Privacy Team is ready to assist you with any concerns.
If you believe your information has been misused or your privacy has been violated, please submit a written complaint. We will complete our investigation and notify you of the outcome within 30 business days.
If you have any questions about your privacy, feel free to reach out. We're always here for you.